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Access WhosOn with only an internet-connected device. The WhosOn web client allows live chat operators to log into WhosOn and handle chats directly from their browser of choice.
So, there's no need to download anything and no need to run updates on a PC by PC basis. Instead, operators just open a browser and go.
F key for screenshot. • The WhosOn web client is accessible from any browser on any device
• To access it, enter your chat company's chat server URL followed by /webclient
• You can then log in to WhosOn using your existing account details
• Once inside, you can handle chats in the same way as you would from the desktop client
• This represents more flexibility in how you can access WhosOn: via desktop, via app, via browser, even via custom API
Help desk
- Agent availability
- Backup chat routing
- Chat auto-closure
- Chat queues
- Customer chat history
- File upload
- Follow page
- Operator wrap-up
- Real-time chat translation
- Remote desktop control
- Skills based chat routing
Engagement
- Chat markdown
- Click to call back
- Dynamic chat invitations
- Dynamic fields
- Dynamic window launching
- Missed chat
- Offline messages
- Post-chat survey
- Pre-chat survey
Agent tools
- Agent experience tools
- Canned responses
- Chat alerts
- Chat preview
- Chat search
- Chat transcripts
- Concurrent chats
- Distraction-free chat
- Email and hyperlink recognition
- Filtered searches
- Internal chat
- Live chat spell checker
- Speed chat
Reporting
- Chat archiving
- Chat dashboards
- Chat sessions
- Custom reporting
- Data exports
- In-client charts
- KPI dashboards
- Live chat reports
- OData API
- Visitor list
- WhosOn Data
Analytics
- Campaign management
- Form field capture
- Live visitor tracking
- Prospect detection
- Revenue tracking
- Reverse IP lookups
- Site entry alerts
- Tailored CX
- Visitor segmentation
AI
- Auto-text
- Chat mood
- Chat summaries
- Pre-set messages
- Sentiment analysis
- Sentiment training
- Suggested response
Anarchy Online Chat Client
Management
- Agent activity logs
- Agent segmentation
- Audit history
- Auto-discover
- Availability schedules
- Broadcast messages
- Chat allocation
- Chat monitoring
- Chat tags
- Chat transfers
- Multi-site management
- Performance dashboards
- Role-based permissions
- Rule-based routing
- Supervisor intervention
- Whisper messages
Customisation
- Agent avatars
- Customisable chat window
- Developer version
- Settings management
- Stacked chats
- Visitor throttling
- White-labelled chat
Multi-platform
- Chat app
- Chat to email
- Mobile chat
- Omnichannel calling
- Video chat
- Web client
Security
Analytics
- Campaign management
- Form field capture
- Live visitor tracking
- Prospect detection
- Revenue tracking
- Reverse IP lookups
- Site entry alerts
- Tailored CX
- Visitor segmentation
AI
- Auto-text
- Chat mood
- Chat summaries
- Pre-set messages
- Sentiment analysis
- Sentiment training
- Suggested response
Anarchy Online Chat Client
Management
- Agent activity logs
- Agent segmentation
- Audit history
- Auto-discover
- Availability schedules
- Broadcast messages
- Chat allocation
- Chat monitoring
- Chat tags
- Chat transfers
- Multi-site management
- Performance dashboards
- Role-based permissions
- Rule-based routing
- Supervisor intervention
- Whisper messages
Customisation
- Agent avatars
- Customisable chat window
- Developer version
- Settings management
- Stacked chats
- Visitor throttling
- White-labelled chat
Multi-platform
- Chat app
- Chat to email
- Mobile chat
- Omnichannel calling
- Video chat
- Web client
Security
- Chat deletion
- Chat encryption
- Client security
- Data retention
- PCI / PII masking
- Profanity filter
- User blacklist
Chatbot
- Bot analytics
- Bot frameworks
- Bot management
- Bot monitoring
- Bot transfers
- Hybrid chat
Xmpp Chat Client
Integrations
Free Chat Client
- Azure Cosmos integration
- CRM integration
- Facebook Messenger
- Google integration
- Live chat API
- Microsoft Teams
- Office 365 integration
- Power BI integration
- Webhooks
